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TERMS & CONDITIONS

CUSTOMER CARE

At Alvra, our commitment to you goes beyond the purchase. We are here to provide fast, efficient, and customer-focused support.

We understand that every customer is unique, which is why we prioritize clear, transparent, and solution-oriented service. Whether you have questions, need help tracking an order, or require assistance with any issue, our team is ready to support you.

How can we help you?

  • Product information

  • Order tracking

  • Returns and exchanges

  • General support and inquiries

Response Time
Our support team responds within 24 business hours, always aiming to provide the best possible solution.

Our Commitment to You
At Alvra, you are more than just a customer. Every interaction is an opportunity to build trust, deliver quality, and ensure an exceptional experience.

If you need us, we’re here for you.

PRIVACY & SAFETY

At Alvra, your privacy and security are a priority. We collect only the essential information needed to process your orders and improve your experience.

Your data is used exclusively for:

  • Order processing

  • Communication and support

  • Improving your browsing experience

We do not sell or share your personal information with third parties, except when necessary to complete your order or process payments.

We use advanced security technologies, including encryption, to protect your data at all times.

We comply with data protection regulations, including Brazil’s LGPD (General Data Protection Law), ensuring transparency, security, and full control over your personal information. You may request updates or deletion of your data at any time.

WHOLESALE INQUIRIES

Alvra is open to wholesale partnerships and business collaborations with retailers, resellers, and entrepreneurs looking to offer high-quality beauty and health products.

We seek partners who share our values of quality, trust, and excellence.

What we offer:

  • Special conditions for bulk orders

  • Carefully selected, high-quality products

  • Dedicated support for partners

If you are interested in working with Alvra, please contact our team with the following information:

  • Company name

  • Business type

  • Estimated order quantity

  • Region of operation

Our team will review your request and get back to you as soon as possible.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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